General Terms and Conditions

General Terms and Conditions for Direct Sales to Private Individuals of the POPoNAUT - Sebastian Stolle & Heiko Schröder GbR

Last update: 23. May 2018

1. Scope

The following T&Cs apply to all orders placed via our online shop.

 

2. Contractual partner, formation of contract

The purchase contract is concluded with POPoNAUT - Sebastian Stolle & Heiko Schröder GbR.

The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

 

3. Contract language, saving of the contract text

The languages available for concluding the contract are German and English.

We save the text of the contract and forward the order data and our T&Cs to you by e-mail. The text of the contract cannot be accessed via the internet for security reasons.

 

4. Delivery conditions

Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.

You are entitled to collect your order from POPoNAUT – Sebastian Stolle & Heiko Schröder GbR, Holzhäuser Straße 120 , 04299 Leipzig, Germany during the following hours of business: Monday to Friday 10am to 5pm except public holidays. Kindly inform us at least two working days ahead of your collection so that we can arrange the goods from our store..

 

5. Payment

The following payment methods are basically available in our online shop:

  • Advance payment
    If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.

  • Cash on delivery
    You will directly pay the purchase price with the deliverer. Additional cost of 4,95 Euro will apply, unless you are a consumer who has his habitual residence in France or Austria.

  • Credit Card
    With the submission of the order, you are sending us your credit card details at the same time.
    After your identification as the legal cardholder, directly after the order, we will ask your credit card company to initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card.

  • Direct debit process
    With the placement of the order, you are granting us a direct debit mandate. We will inform you separately about the date of debiting the account in an advance notification (pre-notification). With the submission of the direct debit, we request our bank to initiate the payment transaction. The payment transaction is automatically carried out and your account is debited.
    Debiting the account takes place after you have received the goods.
    The time limit for pre-notification regarding the date for debiting the account (pre-notification period), is 2 working days.

  • PayPal
    During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction.
    Directly afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.

  • SOFORT Online Bank Transfer
    After placement of the order, you will be forwarded to the online SOFORT GmbH website. In order to pay the invoice amount via SOFORT, you must have an online banking account with PIN/TAN process for participating in SOFORT, identify yourself accordingly and confirm the payment instructions to us. You will receive additional information during the order process. The payment transaction will be carried out by SOFORT and debited to your account directly thereafter.

 

6. Retention of title

The goods shall remain our property until full payment is made.

 

7. Damage during delivery

If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

 

8. Warranty and guarantees

We are under a legal duty to supply products that are in conformity with this contract.

For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable.

 

9. Liability

We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents

  • for injury to life, limb or health
  • for deliberate or grossly negligent breach of duty
  • for guarantee commitments, where agreed
  • towards consumer.

Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.

 

10. Code of conduct

We have submitted to the following codes of conduct:

Trusted Shops Quality Criteria: https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf

 

11. Online dispute resolution

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/.

In order to settle disputes arising from a contractual relationship with a consumer or from whether such a contractual relationship exists at all, we will participate in dispute settlement proceedings before a consumer dispute resolution body. Consumers can contact their national European Consumer Centre in this regard. The respective contact details of the individual ECCs can be found at https://www.evz.de/en/alternative-dispute-resolution/adr-in-europe/.

 

12. Protection of minors

Insofar as your order is comprised of goods, whose sale is subject to age restrictions, through the use of a reliable procedure, including a personal identity and age check, we shall ensure that the purchaser has reached the required minimum age. The deliverer shall only hand over the goods after an age check and only to the purchaser in person.

 

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POPoNAUT - Sebastian Stolle & Heiko Schroeder GbR
Holzhaeuser Strasse 120, 04299 Leipzig, Germany
Tel.: +49-341-86 31 800, Fax: +49-341-86 31 802
E-Mail: info@poponaut.de, Internet: www.poponaut.de
Tax number: 231/165/00507, Sales Tax Identification Number: DE236311952

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